Refund policy

ALL SALES FINAL. We have a zero return policy due to the nature of our products.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will refund orders that are received damaged or were lost during shipping. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we approved your return, please contact us at hello@ateliersophie.com.